Frequently Asked Questions
Do you have other colors/sizes/styles?
If I buy more than one item?
I have question about a specific product
All of the varieties in our inventory are shown with an individual listing page for most of the products. Any thing we offer is in the store. If it is not listed we do not sell it.
We offer free shipping for orders over 25$.
You can find the FAQ about a specific product or ask a question about that product on the product page. Here we publish answers to general questions that apply to all products.
How can I place an order?
How do I know my order is confirmed?
We only allow online purchases through our website. Phone orders are not available for security reasons. Checkout involves four steps: Add items you wish to buy from each products description page to your cart. Provide your shipping and billing addresses. Select a shipping method and then enter payment information. Upon confirmation you will be directed to the receipt page that you should review and print for your records.
After you click the place order button you are directed to a confirmation page that will give you order details including your order number with invoice. A confirmation of your order is also emailed to you for your reference.
When will my order be delivered?
Where do you ship from?
How is the shipping cost determined?
How can I tell if my order has shipped?
Can I track my order?
Most orders will arrive at your door within 2-5 business days after shipping.
All of our products are shipped from our warehouse in California State USA.
Your shipping cost is calculated by using size weights in the cart based on your zip code. The cart can show inaccuraces for large orders. Contact us is you feel you are experiencing a problem with the carts shipping calculation.
If you created an account you can log on and check the status of any order you have placed with our site. Tracking and other confirmations are emailed to you also.
Once a tracking number has been added to your order and is emailed to you, tracking of the package is available. By using the UPS or USPS website you are able to see the exact whereabouts of a package. You can also click the tracking number link in your orders console to link directly to the tracking.
Problem with my received order
If your order has a problem, contact us by email through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention. Received Damaged? Received Defective Product? Received the Wrong Product? Missing an Element to Your Item? Received a Product, not as Described?
Solution: We replace it! If you receive your product from us with these issues, please hold the product and all packaging. With your cooperation and photo documentation of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
RETURNS & REFUNDS
What is your return policy?
How do I return a product?
When will I get my refund?
Are there any charges for return?
Our complete return policy is located at the RETURNS page at the bottom of the site.
Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 business days. You must have the return tracking.
The original shipping charge is non-refundable and customers are responsible for return shipping charges back to our shipping warehouse.